Help Centre
FAQ & Our Story
Answers about our products, your order and delivery, plus a little about who we are.
Orders and delivery
Where do you deliver?
We deliver to addresses across South Africa with Aramex.
How much is delivery?
Delivery is free on orders over R1,200. For smaller orders, the delivery cost is shown at checkout before you pay.
How long does delivery take?
It depends on where you are in South Africa. See our Delivery Information page, and if you need your order by a certain date, contact us before ordering.
How do I track my order?
Go to Track Your Order and paste your Aramex waybill number. It takes you straight to your parcel's tracking.
Can I change my delivery address?
Contact us as soon as possible with your order number. We'll do our best to help before your parcel is handed to the courier.
Shopping on our website
Is it safe to pay online?
Yes. All payments go through Shopify's secure, encrypted checkout, and prices are in South African Rand.
Which payment methods do you accept?
All available payment options are shown at checkout.
How do bundle prices work?
Where a product has bundle sets, the bundle price is applied automatically in your cart and at checkout. No code needed.
How can I contact you?
Email beessentialssupport@gmail.com or use our contact form. Our support team is based in South Africa.
Beeswax food wraps
What's included in one pack?
Three wraps: 1 small, 1 medium and 1 large.
Can I choose my print?
No. Your wraps arrive in one of five prints (Pink Strawberry, Little Bee, Bee Jar, Pear White or Red Strawberry), selected according to available stock. Repeats are possible in multi-pack orders.
How do I use and clean them?
Warm the wrap in your hands and press it around a bowl or food. Wash gently in cool water with a mild dish soap and air-dry. See our care guide.
What can't I use them for?
Raw meat, raw fish and hot food. Keep them away from the microwave, oven, dishwasher and hot water.
Our story
A Sweeter Way to Waste Less.
So many everyday kitchen habits involve using something once and throwing it away. Beessentials started to offer practical reusable alternatives for those moments, without lectures and without asking anyone to change their whole lifestyle.
We're a South African-owned business. We choose essentials we're happy to put our name to, describe them honestly, and look after our customers locally.
- South African-owned and operated
- Local customer support
- Nationwide delivery with Aramex
- Honest, clear product information