Refund policy
REFUND AND RETURNS POLICY
At Beessentials, we take care to prepare and package our beeswax wraps so that they reach you in good condition. As our products are designed for use with food, we follow a hygiene-focused returns policy. Please read this policy before placing your order.
1. CHANGE-OF-MIND RETURNS
Please choose your products carefully before completing your purchase. We do not offer voluntary returns or exchanges simply because you have changed your mind, selected the wrong product, or no longer want an item. This applies to both regular-priced and sale items, subject always to any rights you may have under applicable South African law, including statutory cooling-off rights where they apply.
2. USED PRODUCTS AND HYGIENE
For food-safety and hygiene reasons, we cannot accept voluntary returns of beeswax wraps that have been used, washed, exposed to food, or otherwise opened or handled in a way that makes them unsuitable for resale. This restriction does not limit your statutory rights if a product is defective, unsafe, or otherwise qualifies for a remedy under applicable law.
3. DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item arrives damaged, faulty, unsafe, or is different from what you ordered, contact us as soon as reasonably possible at beessentialssupport@gmail.com. Please include your order number, a description of the issue, and clear photographs where relevant. Please keep the item and its packaging until we advise you on the next steps.
We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer law. Where the return relates to a confirmed defect or another legally valid claim, you will not be charged return delivery costs where the law requires those costs to be covered by us. Your statutory rights are not affected by whether the product has been used where the law provides otherwise.
4. SALE ITEMS
Sale items are not eligible for voluntary change-of-mind returns or exchanges. However, sale items remain covered by any applicable statutory rights relating to defective, unsafe, incorrectly supplied, or otherwise legally returnable goods.
5. RETURN SHIPPING COSTS
For any return that we agree to accept as a voluntary exception, the customer is responsible for the return delivery costs, unless we agree otherwise in writing. Original shipping fees are not refundable for voluntary change-of-mind returns, except where a refund is required by law. If a return is required because an item is defective, damaged on arrival, incorrectly supplied, or otherwise covered by a statutory remedy, return and refund costs will be handled in accordance with applicable law.
6. HOW TO REQUEST A RETURN
Please email beessentialssupport@gmail.com before sending any item back. Include your order number, the reason for your request, and photographs where relevant. Please do not return items without contacting us first, as we will need to confirm the appropriate return procedure.
If your request is approved, we will provide the relevant instructions. Any inspection or approval process will not reduce your rights under applicable consumer law.
7. REFUNDS AND REPLACEMENTS
Once a returned item has been assessed, we will communicate the available remedy and next steps. Where a refund is due, it will be processed in accordance with applicable law and, where practicable, using the original payment method. Processing times may depend on your payment provider or bank.
8. YOUR CONSUMER RIGHTS
Nothing in this policy excludes, restricts, or waives any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law. Where this policy conflicts with a legal requirement, the legal requirement will apply.
9. CONTACT US
For all returns, refund requests, or product concerns, please contact:
Beessentials
Email: beessentialssupport@gmail.com
We appreciate your support and thank you for choosing BEESSENTIALS.
A sweeter way to waste less.