Shipping policy
At Beessentials, we aim to make your shopping experience as simple and enjoyable as possible. This Shipping Policy explains how we process, dispatch and deliver your orders within South Africa.
Please read this policy carefully before placing an order.
1. ORDER PROCESSING
Once your order has been placed and payment has been confirmed, we will begin preparing it for dispatch.
Please allow time for your order to be processed before it is handed over to our courier. Order processing time is separate from the estimated delivery timeframe.
We will notify you if an unexpected issue affects the processing of your order.
2. SHIPPING METHODS AND DELIVERY AREAS
Beessentials uses Aramex Store-to-Door for deliveries.
We aim to deliver throughout South Africa, subject to courier coverage and service availability at your delivery address.
Please ensure that the delivery address and contact details provided at checkout are accurate and complete.
3. SHIPPING FEES
Applicable standard shipping fees will be displayed at checkout before you complete your purchase.
Additional delivery charges may apply to certain remote, rural or outlying areas that fall outside standard courier service zones. These charges depend on the courier's coverage and requirements for the specific delivery address.
If an additional charge is identified after your order has been placed, we will inform you of the amount before proceeding with the affected delivery. You may choose to pay the additional charge or cancel the order, subject to applicable law. Where a cancellation and refund are due, the refund will be processed in accordance with applicable consumer law.
No additional delivery surcharge will be collected without first informing you of the charge.
4. DELIVERY TIMEFRAMES
Our estimated delivery timeframe is 6β10 business days after dispatch.
Please note that this is an estimate and does not include the time required to process your order before dispatch.
Delivery times may vary depending on your location, courier operations, public holidays, weather conditions and other circumstances beyond our reasonable control.
Although we will do our best to ensure timely delivery, we cannot guarantee an exact delivery date.
Nothing in this section limits any rights you may have under applicable South African consumer law if an order is unreasonably delayed or not delivered.
5. ORDER TRACKING
Where tracking information is available, it will be provided to you once your order has been dispatched.
You can use the tracking details to monitor your parcel's progress through the courier network.
If you have questions about your delivery, please contact us at beessentialssupport@gmail.com and include your order number.
6. DELIVERY DELAYS
Occasionally, deliveries may be delayed because of circumstances such as courier service disruptions, adverse weather, public holidays, incorrect address details or other unforeseen events.
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can assist you in following up with the courier.
Courier delays do not automatically remove any rights you may have under applicable consumer law.
7. INCORRECT OR INCOMPLETE DELIVERY DETAILS
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible at beessentialssupport@gmail.com. We cannot guarantee that changes can be made once an order has been processed or dispatched.
Additional courier charges arising from incorrect or incomplete delivery information may be payable by the customer where permitted by law and where the charges have been appropriately communicated.
8. LOST, DAMAGED OR INCORRECT DELIVERIES
We take care when preparing and packaging your order. However, if your parcel arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us at beessentialssupport@gmail.com.
When contacting us, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of any visible damage, where applicable.
- Any relevant courier tracking information.
Please retain the product and its packaging while we investigate the matter.
We will work with the courier to investigate the issue and will provide an appropriate remedy where required under applicable South African consumer law. Your statutory rights are not affected by this process.
9. DELIVERY CONFIRMATION
Please ensure that someone is available to receive the parcel at the delivery address, where required by the courier.
If a delivery attempt is unsuccessful, the courier may follow its applicable procedures for re-delivery, collection or contacting the recipient. Any additional charges will be communicated where applicable.
10. CONTACT INFORMATION
If you have any questions about this Shipping Policy or need assistance with an order, please contact us:
Beessentials
Email: beessentialssupport@gmail.com
We appreciate your support and thank you for choosing Beessentials.
A sweeter way to waste less.
